Option 1: Self-Service Web site

Access our web site for the FASTEST response.

Option 2: Email

Customer Service: ichapters@cengage.com
Technical Support: ichapters-support@cengage.com

Option 3: Phone*

Call 866-994-2427
*Important note: during back-to-school and other busy periods, you might experience extended hold times. We suggest using the self service web site before calling support.

Phone hours of operation: Monday - Friday, 8:00 a.m. - 6:00 p.m. EST

Option 4: After Hours Email/Chat Support

During evenings and weekends, Email and chat support is available ichapters-support@cengage.com
Email/chat hours of operation: Sunday-Thursday, 9:00 p.m. - 8:30 a.m. EST

Adobe has issued a 9.1 update to Adobe Acrobat Reader 9.0. If you chose to upgrade to 9.1, you will need to install the new version of the unsealer. Please make sure you install the new unsealer to continue to access your iChapters content.

If you continue using any version of Adobe Acrobat Reader before 9.1, you will not need to install the new version of the unsealer.

If you have any questions or if you have upgraded to 9.1 and need assistance with the uninstall/reinstall process, please contact Tech Support.