Option 1: Self-Service Web site

Access our web site for the FASTEST response.

Option 2: Email

Customer Service: ichapters@cengage.com
Technical Support: ichapters-support@cengage.com

Option 3: Phone*

Call 866-994-2427
*Important note: during back-to-school and other busy periods, you might experience extended hold times. We suggest using the self service web site before calling support.

Phone hours of operation: Monday - Friday, 8:00 a.m. - 6:00 p.m. EST

Option 4: After Hours Email/Chat Support

During evenings and weekends, Email and chat support is available ichapters-support@cengage.com
Email/chat hours of operation: Sunday-Thursday, 9:00 p.m. - 8:30 a.m. EST